This has adversely affected the market shares of the company and it has become a significant managerial issue for the company to revive its brand name. Rationale for Investigating the Problem:
Technological changes, structural changes, environmental changes are accelerated at a faster rate in business field. Unless employees and executives are equipped to possess the required skills to adapt those changes, the achievement of the targeted goals cannot be achieved in time.
There two different categories of skills — managerial skills and technical skills. Some of the managerial skills include listening skills, motivating skills, planning and organizing skills, leading skills, problem solving skill, decision making skills etc.
These skills can be enhanced by organizing a series of training and development programmes, career development programmes, induction and socialization etc. Designing an effective performance appraisal system with built-in training facilities will help upgrade the skills of the employees to cope up the demands of the external environment.
The lower level cadre in management is required to possess more of technical skills. As they move towards upward direction, their roles will be remarkably changed and expected to have more of human relations and conceptual skills. Improving Quality and Productivity: Quality is the extent to which the customers or users believe the product or service surpasses their needs and expectations.
For example, a customer who purchases an automobile has certain expectation, one of which is that the automobile engine will start when it is turned on.
Deming defined quality as a predictable degree of uniformity and dependability, at low cost and suited to the market.
Juran defined it as fitness for use. The key dimensions of quality as follows. Primary operating characteristics of a product such as signal coverage, audio quality, display quality etc.
Secondary characteristics, added features, such as calculators, and alarm clock features in hand phone Conformance: Resolution of problem and complaints, ease of repair Response: Human to human interface, such as the courtesy of the dealer Aesthetics: Sensory characteristics such exterior finish Reputations: Past performance and other intangibles, such as being ranked first.
More and more managers are confronting to meet the challenges to fulfill the specific requirements of customers. In order to improve quality and productivity, they are implementing programs like total quality management and reengineering programs that require extensive employee involvement.
It is a philosophy of management that is driven by the constant attainment of customer satisfaction through the continuous improvement of all organizational process. The component of TQM are a intense focus of the customer b concern for continual improvement c improvement in the quality of everything the organization does d accurate measurement and e empowerment of employees.
This refers to discrete initiatives that are intended to achieve radically redesigned and improved work process in a bounded time frame. Business Process Reengineering employees a structural methodology that reduces work process to their essential composite activist and provides cost performance matrices to facilitate a business case for dramatic improvements.
Both functional and cross-functional processes are evaluated through workflow analysis and activity based costing.ISO Central is intended to be a launch pad for those seeking help with this international standard. It offers information, tips, guides and links to a range of resources.
Espoo, Finland - Nokia confirms that the strategic agreement covering branding rights and intellectual property licensing with HMD Global Oy (HMD), originally announced on May 18, has come into force.
HMD has today announced the completion of transactions between HMD, FIH Mobile Limited (a. AB SKF (Swedish: Swedish ball bearing factory AB), later AB SKF, is a leading bearing and seal manufacturing company founded in Gothenburg, Sweden, in The company manufactures and supplies bearings, seals, lubrication and lubrication systems, maintenance products, mechatronics products, power transmission products, condition .
TQM TOTAL QUALITY MANAGEMENT Total quality management is a management approach centred on quality, based on the participation of an organisation's people and aiming at long term success.
This is achieved through customer satisfaction and benefits all members of the organisation and society. Total Quality Management Total Quality Management(TQM) is an organisational process that actively involves every function and every employee in satisfying customers needs, both internal and external.
Total Quality Management is a management strategy, which influences the entire organisation with all its activities, employees and its environment.
The application of this tool helps to determine customer oriented quality goals.